I submitted a claim with a home warranty service, and it has been open for nearly two months. Initially, a repair service was sent to my home three times. The first technician assessed my dishwasher and indicated he would return. Afterward, the repair service informed me they would come in two weeks to install the dishwasher panel. However, the technician removed my panel without my consent and left, stating they would rebuild it. I contacted the warranty service to express my concerns. Eventually, the repair service returned 22 and a half weeks later to install the rebuilt panel, but they put in a damaged one that was burnt, scratched, and covered in fingerprints. Additionally, the plastic covering over the knobs was wrinkled. I have made seven calls to the home warranty service but have received no resolution, as I am often left on hold. My attempts to reach out to the repair service have resulted in arguments, with them refusing to take responsibility for resolving the issue. I am extremely frustrated and plan to file a complaint with the better business bureau and report this to the authorities, as my property was damaged and the insurance company has not taken any action.
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