We have had decent success with getting service providers out. Usually within 2-3 weeks.
HOWEVER
We have not been able to set up an online account with them (going on 8 months now), which is causing major problems.
We have opened several tickets on the matter (recent ticket #315221441) and have received the same response each time - "A ticket has been opened and has gone to management. You will receive a new activation email in 24-48 hours"
We have never received that email, then when we call back, it's a whole new (but same) process, with the same response. 8 months. I asked if they could see all of the other tickets and they said yes, but they can't research them, only management can. The catch? "Management does not have a phone."
So while I am not blaming the customer service agent, I am saying that going 8 months without being able to get an online account set up is wild. Now we have a confirmed, broken washer, and they have listed options for replacement, but I can't see what our replacement options are w/o logging into my online account, which doesn't exist because I can't set it up.
@management, can you see these reviews? Can you give me a call? Can you have IT call me?
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