The customer service experience was very poor. The manager was unhelpful and disconnected calls without addressing my concerns. When I inquired about making a complaint, they hung up. While the service department was courteous, the parts department was rude and unprofessional. The engineer who visited was efficient in identifying the fault, but the parts department's attitude was unacceptable. They charged for more labor than necessary, and I sought clarification on the parts being ordered but received no useful information. Overall, the lack of customer care from the parts team was disappointing.
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We are Go 2 Gas. A gas and oil heating company. Here at Go 2 Gas, we also cover plumbing, roofing and electrics! Our office is in Milton Keynes and our engineers cover area's all over England.
