AVOID! AVOID! AVOID!
If I could have given zero stars, I would have!!
I am still without heating or hot water after nearly a week in winter due to Go 2 Gas Solutions’ delays, lack of urgency, and extremely poor customer service. The woman handling calls on the morning of 14th February was rude, dismissive, and demonstrated a complete lack of basic customer service or empathy.
There were repeated delays at every stage. Even after the fault was diagnosed, I was told it would take several more days to obtain parts, despite the urgency of restoring heating in winter. Throughout the process, responsibility was repeatedly deflected towards my insurance provider rather than taking ownership or progressing the repair efficiently.
Communication has been poor, organisation lacking, and the overall attitude unprofessional. Being left without heating or hot water for this length of time is unacceptable, and the way this situation has been handled raises serious concerns about their competence, accountability, and customer care.
If you value reliability, professionalism, and responsive service, I would strongly advise avoiding this company.I have no idea how this company has managed to get 5 stars from anyone!!
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We are Go 2 Gas. A gas and oil heating company. Here at Go 2 Gas, we also cover plumbing, roofing and electrics! Our office is in Milton Keynes and our engineers cover area's all over England.
