I had high hopes for this airport shuttle service after an easy booking process and being able to schedule my pickup well ahead of time. The price was also slightly lower than other options. Sadly, my experience turned out to be awful. I hope this review saves someone else from the same.On Friday, August 29, 2025, I had estimated an 8:10 am pickup time from LaGuardia Airport. it was to be a shared ride in an SUV heading to central Manhattan. By the time I grabbed my bag at baggage claim, it was 8:15. I hit the "Ready Now" button in the text message I'd received. Then I waited. and waited. No reply, the ETA on the map said "not available". By the way, before my trip, I had called the company to ask where I would meet the car - do I go outside baggage claim? The answer was a firm "no", and they said I should wait inside and the driver would come to me. I said "you mean he'll be inside the airport?" And she said yes, at the Welcome Center. So, I called the company at 8:37 am - 22 minutes after telling them I was ready for pickup. (Why wasn't the driver already there if I was scheduled for 8:10?). A female apologized and said someone would be on their way soon. The driver would alert me when he was there, which would be 15-20 minutes. A bit after I hung up, the ETA showed 26 minutes. Obviously, the driver had not even left home yet.37 minutes after that call ended, the driver still wasn't there Call #2 to the company. Now, a seemingly nice man apologized and said "the driver has had car trouble. But we're sending you a private car, a sedan, for free!" How long, I asked. Again, I got 15-20 minutes. So we waited. Oh well - car trouble happens, and at least we're not sharing the ride. Right?45 more minutes pass, and it's now 10:00, almost 2 hours since I was supposed to be whisked away into Manhattan. The ETA on the map had gotten all the way down to "1 minute" and then "Almost There!" but then mysteriously started creeping up again. WTF. Waiting and searching for that "private sedan."I called Go Airlink for a THIRD time. I was told (by a new person) that the new driver would be there in 3-5 minutes, and she said the ETA I was seeing wasn't associated with the new driver. At this point, we are outside in the Car Service garage, because clearly no one is coming to retrieve me at the Welcome Center. Of course, throughout this ordeal, we kept thinking we should just grab an Uber and be done with it. But I had paid almost $70 already, and didn't want to lose that.When I hung up, I noticed I'd missed a call. I called back and it was our driver saying he was there. I looked and saw no sedan anywhere. A man gets out of an SUV and waves his hands.... A shared ride SUV that had been sitting there for at least 10 minutes before calling me. We had no way of knowing who he was, where to go, etc... And where the heck was our "private sedan, free of charge?" Obviously I was fuming, but tried to keep my cool. "Sorry, we were looking for a sedan, not this shared SUV." He just smiled and mumbled. So, then I asked "Are you Muhammed?" To which he said yes. "So, you're the person who had car trouble and was supposed to be here 2 hours ago?" Then he said something about having just gotten the pick-up request 20-30 minutes ago. At that point, I just let it go - mostly becuase there was another passenger sharing the ride and I didn't want to ruin their day! About 10 minutes into the journey, I decided to turn on my GPS to get a feel for how much longer it would be. The GPS says 13 minutes, but only if we make a U-TURN! "Um, excuse me, but it appears we're heading in the opposite direction of midtown," I say. The driver says "Oh, I go a different way because the tolls are $11, and I don't want to pay that." I am rendered speechless at this point. One would think, after all the crap we'd been through, that the driver would do his best to get us there asap. But no. What should've taken us about 25 minutes or less took 45 minutes. Bottom line - VERY sketchy company. Flat out lied to me about car trouble, private cars, and then had no apology and even made the trip longer due to taking the worst route. Stick with the tried and true - yellow taxis or Uber/Lyft.
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