Extremely disappointed with the service from Go Airlink Shuttle NYCOn July 20, 2025, our shuttle was scheduled at 2:30 PM — a time recommended by the company itself — but the driver didn’t arrive until 3:06 PM, a 36-minute delay. He did not apologize or offer any explanation. Along the way, he picked up two additional rides, and we were then stuck in traffic due to an accident on the way to the airport. What should have been a 47-minute ride turned into 1 hour and 50 minutes. We were finally dropped off at the airport at 4:55 PM, while our flight was scheduled for 5:30 PM. As a result, we were denied boarding.This delay forced us to:➡️ Book a hotel for the night ➡️ Spend money on meals➡️ Pay additional parking fees➡️ Rebook a flight the following dayI called the company shortly after the missed shuttle time, and then formally filed a complaint. I received a reply on July 22, stating that an investigation was underway. I then sent a follow-up email on Monday, July 28, but I have still not received any update — hence this public comment.This is completely unprofessional.I am still waiting for a full refund of the shuttle fare and all costs incurred due to this unacceptable service.I would strongly advise against using Go Airlink Shuttle NYC, especially if you rely on them for timely airport transfers.Julie DOMINGUES DELCOURT
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