I have used this service a few times when traveling to NY and I have never had any issues before. The drivers have always been the best! I am typically traveling for medical visits, and the turnaround is the same day or within 24 hours. On last week I used this service from the airport on Monday and scheduled a return trip, to the airport on Tue afternoon. On Tue morning, I realized that my appts were running behind, so I call the company 2 hours before my scheduled pick to inquire about scheduling for a later time on the same day. I called and explained why I was calling and requested at later pick up. The office person immediately said "No...I can't do that...too late". I asked if I could pay an additional fee as I still needed the wheelchair accessible vehicle. The office person then started to shout.," I told you no already...I am not explaining it again". I asked could I speak with a manager and then the person hung up. I immediately called back, and the person picked up the phone and hung it up again. I tried to call back within 15 minutes and the person hung up again. The Go airlink NYC car arrived at the original time, and I was still at my appt. I missed the ride. I then had to get a uber to the airport.
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