I am posting this review to highlight the rigid cancellation policy of Go Ask A Local, so other travelers are aware before booking. I recently traveled to Portugal with my sons and booked a private tour (~$900) for the last day of our two-week trip. Unfortunately, soon after arriving, we received news of a close family member’s unexpected passing and had to return home immediately. We notified the company 10 days before the scheduled tour to request a cancellation due to these circumstances.Go Ask A Local responded that our request was "well within the 14-day cancellation deadline" and that they do not make exceptions to their non-refundable policy. While I understand that their position is legally justified, I found it disappointing that, given the situation and timing, the company would not consider any concessions. The lack of empathy was notable.The cost of the tour included variable expenses—such as vehicle use, gasoline, boat tickets, and wine tasting fees—that were not incurred since the trip did not take place. There was also the possibility of the guide being rebooked. Even a partial refund would have been a reasonable gesture.If you book with Go Ask A Local, be aware that there is no flexibility in their cancellation policy. Plan accordingly based on your risk tolerance and needs.
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