Utterly unacceptable experience with their "support" team.I paid £1,200 for a van over the Christmas period, only to be handed a faulty vehicle that made our trip impossible. What followed was even worse: complete radio silence from Goboony. Despite multiple emails and repeated requests for someone to call me about my refund, I heard nothing until January — and even then, responses have been slow, evasive, and dismissive. They still haven’t acknowledged my multiple requests for a call, nor have they refunded the money for a service they failed to provide.This isn’t an isolated incident either. In 2024, I booked another van through Goboony for Boxing Day, only for the owner to cancel on Christmas Day itself. We were left stranded up north with no onward travel. Thankfully, Quirky Campers stepped in at the last minute and saved us.The lack of accountability, communication, and basic customer care is appalling. Hoboony has taken my money without delivering the service promised, and their refusal to engage or resolve issues speaks volumes.I will never use or recommend Goboony again, and strongly urge others to avoid this company.
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