I've never hired a motorhome before so chose to go through a bigger company, Goboony, for peace of mind with regards to payments and finding somewhere local we could rent from. The camper we hired was lovely & almost brand new, but it was missing the ladder for the kids bed, meaning we ended up having to cut our 3 night break down to 2 nights. We'd also paid the vendor for early check-in and our van wasn't ready when we arrived to collect it. I raised a dispute with the vendor through Goboony and the vendor didn't agree, so I asked Goboony to make a decision on the dispute, which is an option on their website and part of the service you pay for by choosing Goboony. For a £400 trip, where we missed one night out of three, Goboony awarded me £38. They also said the vendor had to cover a percentage of the costs for the early check-in we paid for but did not get. The issue is that Goboony make the decision and then tell you that you have to deal with the vendor to get this money back - and if it's not resolved you need to take the vendor to small claims court!! How is this helpful and what are they paid for?! The vendor gave me back £38. Which only just covered the third campsite I'd booked and no loss of a night at all. They refused to pay the late check-in money back. I obviously am not going to take this to small claims court, so I am out of pocket and our holiday was ruined. I won't be using them again. EDIT TO ADD: GoBoony have now replied to this review asking why I didn't send a photo of the missing ladder. This says it all. How do I take a photo of something that is missing? I did share with you all the messages I sent the company we hired from to show you that I messaged them frequently about the missing ladder.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hiring a campervan? With Goboony you’re at the right place. ✅ Biggest range of campervans in Europe. ✅ Easy booking online. ✅ Share the Freedom
