I used their service to make a booking and was accepted by the owner but to then find out within 24hrs it was cancelled automatically without notice. I am totally disappointed and shocked with the booking system and level of customer service. I lost my booking because the system allowed someone else to book the same motorhome within the same dates when at the time the dates was available and I was in the process of completing the booking. Was then given 72hours to complete the payment however within 24hours the booking was cancelled without any notification to say “please complete payment as someone else is interested” There was no where on the website specifying “first come first serve basis” it’s badly advertised and it’s a money making scandal because they allow multiple bookings without allowing the person sufficient time to complete their information and to make a decision. I made plans with my family for specific dates and the motorhome location was within radius so everyone was happy to go ahead. I contacted a customer advisor of the company to stress my frustration about what happened but I kept being thrown the same story and instead of listening to what I had to say I was just told the same thing about how the system works and how noting can be done as someone else “beat you to too it with payment” but for a first time user it’s ridiculous that you allow for this to happen as how can they overlap peoples booking! There was no clear instruction about the whole process and believe no sympathy was given for my whole experience. If the system was fair you would have at least allowed the time scale of 72hours to make payment and then automatically cancel it and step up the next person in line instead of overlapping it with someone else who makes payment first then why give 72hours? Or why don’t they allow people to put a holding deposit at least? For such a company to be trusted with a booking system that hires vehicles to people and for the owner to put trust in them I believe they scam people by with increased rates when it suits them and do block bookings during peak time of the year and only open them closer to the time to make more profit. My booking was for next year during school holidays and when I was making the booking the whole month was available as soon as I put my interests forward all of a sudden the rest of the dates was filled so even after the failed booking I couldn’t choose any other dates. So much for showing heart and understanding it’s all about how fast they can take your money but can’t help you their system ruin the whole experience. No remorse was given and most importantly I don’t think noting was done to even help they just listened but didn’t care about resolving the matter just only cared that someone made a payment so who cares if it messes up peoples plans.
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