Repeat requests for use of vehicles but declined for reasons not stated in operators ads.Should not be able to decline for undeclared rules. Amend your ads to stop wasting clients time waiting DAYS for replies. UTTER USELESS SERVICE SO FAR. RIDICULOUS DEPOSITS TOO.As far as your reply reads it seems you have no idea about customer expectations. The ad said a positive to pets under discussion, the reply was a very short NO PETS at all. This isn't the same as under discussion and also was zero about tone as my only previous contact to my review was very polite and informative. Your review reply is an attempt to defer from a poor service and from the time wasting operators.Nothing has changed, still a RUBBISH SERVICE BACKED UP BY IGNORANT CUSTOMERCARE
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