Absolutely shocking experience with Goboony. Our booking was cancelled at the last minute and, despite endless chasing, we’ve had no response at all since 13th August. Promises to “get back to me ASAP” were completely ignored. I was dealing with Evandro, who confirmed refund timelines but then vanished without resolving anything.This cancellation has caused huge financial and emotional stress. Goboony provided no alternative vehicle, no practical help, and no urgency whatsoever. We were left scrambling to salvage our holiday at our own cost:£500 extra for a replacement campervanAdditional ferry-change feesExtra fuel costs to collect a replacement motorhome two hours awayOver £2,000 upfront paid out without any option to transfer the original fundsAll of this was because of Goboony’s complete failure to manage the situation responsibly. We’ve been left out of pocket and stressed at what should have been the start of our holiday.In my view, this company’s customer service is unreliable, unresponsive, and totally unsupportive. I strongly warn anyone considering booking with them to think twice before handing over your money.
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