Goboony support is nearly worthless. When you get them on the phone, they just tell you to call the AA and deal with the owner. Additionally, and the main reason for the 1-star review, is they refuse to reimburse their insurance for a cancelation that was no fault of mine (the renter). The van experienced a mechanical breakdown on day 5/9. It was taken by a garage for recovery and we were left 5 hours away from the airport without a vehicle or a place to sleep. The AA did get us a car, which was good, but goboony offers no help and kept the remaining 4 days of insurance (at £32 a day). I am sure this is in their sales conditions, but this doesn't mean that I'm not extremely frustrated to lose the rental and lose £128 in unused insurance.
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