We booked a camper through Goboony, but unfortunately our trip ended on the very first day because of a battery failure. Roadside assistance confirmed the battery was old and advised us to not turn off the car, otherwise the vehicle might not start again. This made the vehicle unreliable and unsafe to continue a multi-day trip abroad.What disappointed us most was not only the breakdown itself, but how Goboony handled the situation. Their response was that the roadside service “did not declare the camper unusable,” and therefore, they considered it our decision to cancel. This ignores the fact that the technician clearly said the battery was defective and warned us about the risks of turning off the car. For us, this was enough to make the trip unsafe and impractical.We felt caught between an uncooperative owner, who denied the problem despite the roadside assistance advice, and a platform that dismissed our safety concerns. In the end, we lost the entire rental cost.If Goboony wants to present itself as a reliable alternative to traditional rental companies, it should protect renters when a vehicle is not fit for purpose. At the very least, clearer policies and stronger support are needed when the safety and reliability of the vehicle are in question.
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