DO NOT USE! Booking Cancelled a Week Before Trip – They do not give you full refundsWe booked a motorhome with Goboony last year for a trip we’d been planning for months. Just one week before we were due to travel, they cancelled our booking without offering a suitable replacement.After reading the terms and conditions, I discovered that because our booking was cancelled 8 days before departure, we only get 30% of our money back — not a full refund. So instead of returning all our money, they expect us to pay an additional £2,000 toward another booking that could also be cancelled.All reasonably priced motorhomes are now gone, and the only options left through Goboony are either far too expensive or too far away. We have a wedding to attend, campsites booked, and a ferry already paid for, so this last-minute cancellation has caused major stress and unexpected extra costs.It’s been two days of trying to call them — every call gets disconnected. We’ve sent multiple emails asking for help and answers, but no one has contacted us with a fair solution. There’s no emergency replacement vehicle offered, and their “solution” is to have us pay thousands more before even refunding the money they owe us.This experience has been incredibly disappointing and has left us with no money for our trip. At the very least, Goboony should be covering the extra costs or contacting us directly to sort it out. The lack of customer support is unacceptable.Tip for anyone booking: if your trip gets cancelled, you will not receive a full refund — read their terms and conditions carefully, because Goboony keeps the rest.If Gobonny team please contact us and let us know we will be receiving a full refund of the booking that was cancelled to resolve a terrible experience.
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