I recently hired a motorhome through Goboony and experienced a number of significant issues during the rental. The owner of the campervan fully acknowledged these problems and, to their credit, refunded the full hire cost from their side.However, Goboony refused to refund their portion of the transaction, denying any responsibility for what happened. Instead, I was advised to pursue a claim through the insurance. This response does not fill me with confidence and raises serious concerns that other users could easily face similar issues, only to be met with the same lack of accountability.In addition, when I requested confirmation of key safety documentation, specifically the habitation and gas certificates, Goboony failed to provide them. For a platform that facilitates motorhome hires, this is simply unacceptable.The lack of customer support, unwillingness to share responsibility, and failure to ensure basic safety compliance leaves me very disappointed. I would strongly urge others to think twice before booking through Goboony.
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