Anything using Genesis software isn't the way to go. Since I ordered on the 9th and uploaded my ID, the only two e-mails I got was an Order Confirmation and an Upload Confirmation. What Genesis hasn't sent by text or in any of my e-mail folders for the past two days was a notice that my pictures were insufficient. Both customer service reps I talked to insisted that I was sent an e-mail and text saying something along the lines of "upload unsuccessful" or that if I clicked the link after "update to order status" then I would see this, and even got combative when I checked All Mail, Spam, my text threads, and the link from the most recent e-mail on the call and saw nothing. Not including the fact that I have been checking all of these since I last uploaded my ID. In the end, I've come to the conclusion that it lets the support know on their end about the error, but it didn't let me, the person that could fix the error, know about this issue. When I suggested letting a higher-up know about this serious issue, the first customer service worker I called said there was nobody that could be notified about this system error, and the second one said that she could talk to the IT department. Other than the system being not properly sending out important updates, it seems like Genesis customer service hasn't been given a consistent protocol to follow. I am still unsure if this issue, that other people in the reviews have experienced, will be fixed for their future customers. This gives me the impression that everyone should take their business elsewhere, since Genesis Software and customer service is seriously unhelpful, opaque, and inconsistent.
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