As a service that charges you a premium to submit forms to a goverment agency, you'd think they'd go to bat for you and make sure the form you submitted gets processed in a timely manner- this is NOT the case. They submitted the form, same as I could have done myself and then did zero else to follow through, leaving me to have to call the records office myself to get it pushed through their system (apparently the form was "in a pile" and had I not called was not likely going anywhere). Waste of money.
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