Clove shoes are absolutely Terrible! I ordered a pare well before Christmas as a gift, and it still took two weeks to arrive. When they finally arrived right before Christmas--It was completely wrong. I ordered a women's size 11 and received a women's size 7. That's not a small mistake, yet they offered NOTHING to make it right. No replacement, no discount, no compensation---Just apologies. Because of the error, I had to file a PayPal dispute, and PayPal immediately refunded me due to Clove's mistake. When I returned the shoe (I didn't need to)Clove still offered NOTHING for the inconvenience, the ruined gift, or the delay. I spoke with multiple representatives via email, all of which were slow to respond and essentially useless. Every interaction ended with "we're sorry" and zero action.
This company has awful quality control and even worse customer service. I will never never order from Clove again, and I'm actively warning friends and family to stay far away. There are plenty of better companies that actually car about their customers-- Clove brand is not one of them.
Claim your business profile now and gain access to all features and respond to customer reviews.
