We arranged for a single passenger vehicle that could accommodate 11 people. However, on the day of our arrival, we were picked up by two vehicles (a minivan and an SUV). We had paid for an oversized passenger van, not two separate vehicles. We were informed that the 11-passenger van was damaged and unavailable. To make matters worse, we discovered that the two vehicles that picked us up were also scheduled to pick up two other families at the port. The customer service was unacceptable. I tried to reach out via chat since they claimed phone contact was not an option. The cost for the 11-passenger van was $274.00, while using two private vehicles through another service would have only cost $120. I have requested a refund, but so far, I have received no response from them. I also asked for a phone call, but there has been no follow-up. I cannot recommend this service to anyone; it has been a truly frustrating experience.
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Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely. Know more, clicking on link https://www.executivefastpass.com.br/en/See more
