Bottom line: Excellent support! So, GoInternet provides service on the OFNL physical network. So do many other providers. When I signed up, one of the other providers still had an active hold on the line into my flat. Once OFNL receives a request to transfer service from/to different provider, there is normally a 14-day wait period before the transfer will happen. But when I opened a ticket about only getting 50 of my 300 Mbps dowload speeds, Kev at GoInternet continued following up with OFNL and got my transfer to be completed within three business days. Good work! Secondly, it is super simple to open a support ticket with GoInternet. Phone and you’ll get to speak with a live person… without navigating a massive phone tree first. You can also Email, or use the support tickets tab when you log into their website. Whatever method you choose, I found I’d get a reply within a couple hours, usually within one hour, even on a Sunday. This is exceptional support from an ISP these days, especially for a residential, non-business plan. Thirdly, for about 50 quid a month, I’m getting 300 Mbps downloads AND 300Mbps uploads (usually just a tich more) on a super reliable “fiber to the door” connection, WITH a static IP address. Combine the connection with the level of customer service you’ll receive, should you even need it, and I’d estimate GoInternet to be one of the absolute best values you’ll be able to find among ISPs in the UK today.
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Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are.
