Update 29/08/2025Rather than resolve my complaint, you chose to call me a liar and even claimed my review was “AI generated.” That is unprofessional and unacceptable.English is not my first language and I use tools like Grammarly to support my daily communication — for you to mock that publicly is disgraceful.The facts are clear: I never once received the advertised speeds on my “Full Fibre 900” package, I lost service during your outage with no reply to my emails, and your own email told me it is my responsibility to have backup broadband.Original Review:I’ve been with GoInternet since Nov 2024 on their “Full Fibre 900” package and not once have I achieved the advertised speeds. Download speeds consistently fall well below what I am paying for, despite repeated tests across different times and setups.Most recently, my service went down completely early in the morning and I raised the issue immediately. I did not even receive a reply. I was forced to travel into London to work from my office because I couldn’t rely on the internet I’m paying for at home. Three days later and still waiting for a reply. The lack of response is appalling. Not only has the service never lived up to the advertised speeds, but customer support appears non-existent. At this point, I am questioning why they are allowed to advertise premium speeds they cannot deliver, and why customers are left without any resolution or acknowledgement.If you value reliability, transparency, or customer support, I strongly advise you to look elsewhere.
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