A kind, informative and easy to follow process, from deciding the plan, stages of the process, and safeguarding my prepayment. The advisor took me through the plan, giving me time to absorb the information and answering my questions. She empathised with my sadness at planning my husband's final journey, and I felt she had listened to me. The paperwork provided gave me plenty of information. I will be setting up my own plan in the near future.
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