Review Time
Golden reels was a great casino then after you have won so much. They switch it i was playing Zeus powers and never hit a bonus in $350. I called them out on it and they say its all legit everything is ran through there bull crap number generator. Well then it must be flawed no casino ive ever played at lets you play 350 and not hitting I t atleast 1 bonus. So they i added more money and up to $85 and they freeze my account because I asked for something in return every other casino ive played at would give me something if you just lost 350 on there site to make up for it but nope not golden reels they freeze your account when you call them out on there games being rigged and steal more money from you beware there customer service is a joke they say be patient we hile getting it unfroze I just want it un froze so I can withdraw the money I have in there since I know I won't get anything back for the 350 they robbed from me dont play on there site.
Golden reels was a great casino then after you have won so much. They switch it i was playing Zeus powers and never hit a bonus in $350. I called them out on it and they say its all legit everything is ran through there bull crap number generator. Well then it must be flawed no casino ive ever played at lets you play 350 and not hitting I t atleast 1 bonus. So they i added more money and up to $85 and they freeze my account because I asked for something in return every other casino ive played at would give me something if you just lost 350 on there site to make up for it but nope not golden reels they freeze your account when you call them out on there games being rigged and steal more money from you beware there customer service is a joke they say be patient we hile getting it unfroze I just want it un froze so I can withdraw the money I have in there since I know I won't get anything back for the 350 they robbed from me dont play on there site.
Worst online casino there is very dodgy I was a gold member yet they till stuffed me around big time I have put thousands threw and when I wanted to make a withdrawal when I finally won my withdrawal option was not available but as soon as I put the money back threw all of a sudden it popped back up scammers don’t play this casino
Golden Reels is the legitimate kick booty casino I've ever played. No fuss, straightforward gaming with legitimate real cash payouts. I have the most amazing gaming manger/assistant Nikolai and honestly, if i got a issue it's fixed promptly and if there's promotions, Nikolai is emailing me about it. I'm truly thankful for her. Her personalised approach and kind personality makes me feel like apart of a team, it's a great experience. I'm truly supported at Golden Reels Casino. I've been member since 2024 and happy to go into 2025 spinning and winning!
Customer service has been exceptional from day one. Jamie was the original correspondence, got to give credit to that person for constant solutions to the "how to" and "what the?" Moments. Nikolai the current customer service correspondent, also deserves high praises for the attentiveness and prompt support throughout the whole user experience. issues or problems are met with due diligence, promptly and professionally. Based on this experience, this is deserving of a 5 star review for product and the customer service managers that I have delt with.
I've played at alot of casinos and pretty much all offer promise the same. Signed up got the free spins for the app downloaded etc and off a 30 dollar deposit won 1800 . Verification happened the same day accepted all my id documents easily. Games and bonus are good even when I had a low balance it popped up to offer me a bonus to start cash back bonus. Customer service though is where these guys have it long story short there was an issue withdrawing.. that turned out to be my fault, partner is signed up and on same device which is against the rules. They did there checks asked me questions the emails back and forth even phone calls to reassure me they will sort it out and to be honest they could of stopped the withdrawal and kicked me off instead were decent people and bam withdrawal happened and they did it all within 1 day. Join up great experience can't recommend enough.shout out to Bob and Brahn hope I have spelt right who were awesome!!
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