Gold Machine was great at first, but then everything changed when I got lucky and won about 1,100 SC on live Baccarat.
I had submitted a $500 redemption, which got canceled after 2 days. This was confusing, since GM had paid me a couple times before without any issue. I resubmitted the $500 redemption, figuring it was just a system error for them and not suspecting what was going to happen next.
On 04/13/2026, I get an email saying my $500 redemption was canceled, and not just that, but now my entire 1,100-SC balance has been converted to unredeemable SC, for "bonus abuse" (AKA winning big on one of their games).
I have only ever played honestly, so I reached out to Gold Machine support asking them to please clarify what they meant by bonus abuse. Support gets back to me quickly, saying they will look into it and get back to me ASAP. I feel relieved and hopeful that they will fix this obvious error.
About 2 hours after support emailed me saying they were looking into it, I get an email saying I have been BANNED (which means they deleted my 1,100-SC redeemable balance). This makes no sense, so I ask them why they banned me and if they are still going to pay out my winnings. Radio silence since then.
I had spent nearly $900 on game packs on Gold Machine, and they banned me for winning 1,100 SC. This is a scummy tactic, to ban anyone with a large win and steal their money. I liked this site at first, but obviously they cannot be trusted with your money! I would suggest redeeming what you can and leaving this site far behind you. Everyone like hitting big wins, but it just hurts that much more to finally hit one and then have it stolen from you simply for winning... Stay away, if you value your money!
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