Earlier this year, I pre ordered a signed copy of a book that was due for release in September. I didn’t expect to receive the book on the day of publication but I did expect some kind of communication to let me know the status of my order. When I have tried to email the company I have had no response. When I tried to track my order there is no information available. It is such a shame because this company has some excellent reviews but sadly my experience has been poor. I purchase a number of books on a monthly basis but due to my experiences with this order, I will not be purchasing from this company again. I just hope that my book arrives at some point! I just want to respond to your reply. As I stated in my review, I didn’t expect the item to be delivered on the date of publication but I did expect you to keep me informed regarding expected date of dispatch. I did use the Shopify link to track my order but the only information that it gave was that the order was placed. That had not been updated. If it had, I would never have needed to contact you in the first place. I find it interesting that it seemed to take me to place a review here for you to act on my order because immediately following my review, I received emails from you responding to my initial email and confirming it had been dispatched. I would appreciate you not trying to excuse the way that this matter has been handled. I rarely complain about anything but the fact that I have in this case speaks volumes! I most certainly will not be ordering from you again.
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