Goldsboro Books sells lovely items. The problem is their customer service. They charge top dollar delivery fees but take weeks to dispatch anything with no updates. There was an issue with one of the items I ordered. Instead of dispatching the rest of the order (and you pay for postage on an item-by-item basis so it wasn’t like they had any reason not to post my other items) they just sat on the whole order for two months without contacting me about the issue. They only dispatched the other items after I emailed them to ask what was going on and I suspect I would have just lost my money if I hadn’t reached out. With regard to the item that was a problem - their solution was for me to contact their distributor to speak to them myself! Are they having a laugh?
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