The books are wonderful quality, especially the special editions which are stunning. However other areas are weak. The postage is extortionate considering how long booked take to arrive and I understand keeping things well protected but 10-12 feet of bubble wrap for each box is unnecessary and horrendous for the environment. The pre-order service is also painfully inadequate. You are often left waiting weeks after publication date to receive the books with zero communication about the delay. I noticed that I didn't have this issue until I cancelled my membership and became an ad hoc customer
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