Ordering from this company was the worst shopping experience of my life. Ordered 2 limited edition books for my wife a couple of days apart and heard nothing for days and my first email chasing what was happening went unanswered. After a second email was sent, someone answered claiming "staff sickness" as the reason my orders weren't processed and I was told my orders would be processed and sent out the same day. If you look at other reviews, this seems to be their running excuse for months. A couple of days later, I received an email from Royal Mail stating that they have my parcel from Goldsboro. Parcel arrived, only one book inside and it was the second order, first order still nowhere to be seen. Brilliant. I emailed and I emailed and I emailed for days, no response. I rang the store for days, no response. They had my money, where was my book? Nearly 3 weeks at this point! The day I was going to file a dispute with my bank to get my money back, I rang the store one more time and, to my amazement, they answered! The girl on the phone said that they'd been closed for 5 days to take part in some book festival! 5 days and they couldn't send an email out or put a notification on their website stating this? Still, closing for 5 days isn't an excuse for the fact that they didn't send me my first order the previous 2 weeks they were open! Working in a small business myself, this is appalling customer service. It makes me wonder if they would have actually sent out my order had I not continuously chased, happy to keep hold of my money. My first experience with Goldsboro was horrendous and I shall not be ordering from Goldsboro again. I hope for your own sanity that you don't either!
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