First time trying to buy from Goldsboro Books and will never try again. Ordered a preorder book in December with a discount code waited until now for it only after chasing when they hadn't dispatched it do I find out that the discount code wasn't applicable to preorders yet their online system had allowed it and it didn't say anything about not being applicable to preorders at the time.Staff who I spoke to not interested in anything other than charging more money. Very poor service and it's taken 6 months to actually find out the problem.If I could give no stars I would can't trust this company. Customer service so poor.Following the message just posted by Goldsboro Books in response to my negative comments. I thoroughly checked the communication when the offer code was available and it made no mention of any preorder exclusions. Aside from this it was obviously poor that your system didn't stop the transaction at the time. Following my issue with Goldsboro Books I was contacted the day after and as an act of goodwill Goldsboro offered me a book which greatly improved my impression of them however if I purchased from you again I would certainly be cautious.
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