Contacted about my order, no reply whatsoever. Release dates came & went no update on order, books had been signed & over a week later, still no communication. I understand there can be delays but that is no excuse to expect customers to wait indefinitely in the dark. On top of that their p&p is extortionate - 2 books in 1 parcel, basic packaging & sent Royal Mail 48 hrs tracked (weight 500g); p&p was £11! Checking postage costs online, I cannot see why p&p is so steep. In addition, they have T&Cs set up so they can charge you £15 p&p for 3 books in 1 parcel - again checking costs on the Royal Mail website, I cannot find any justification for this amount. They tried to make out Royal Mail costs were the issue but it would seem this is not the case.Not only that but other sellers of special edition books charge no where near as much & also use much nicer packaging; including wrapping the book in paper & ribbon. Other sellers also combine postage so p&p is actually cheaper per book when ordering multiple items. These companies are already cheaper than Goldsboro & dispatch books closer to advertised release dates, plus respond promptly to emails. Additionally, the books I receieved were not 'special' enough to justify their higher price tag. Other sellers gave much more in their editions for a lower price.Quite honestly there was nothing from Goldsboro Books that justified their expense, either in the price of books or the steep p&p costs. They were pretty much lacking in every area.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover a range of signed, collectable and exclusive books from the World’s largest signed first edition book shop, GoldsboroBooks.com
