goldsilver.be

2 Orders Placed and Paid No dispatch

I placed two orders 17/02/2025 and 22/02/2025. I paid them, I have confirmation email from them that they received the payment, I can see this also in the status of the orders inside their website, but they do not dispatch my orders because they say that I didn't pay another number order that I never placed! Today I wrote them (03/03/2025) and wait their next step.Keep you posted. Will not leave it like this. Already my lawyer is in the emails and will go also to the police. Update 18/03/2025: So called customer service is not replying to my emails, today I have email them and having in cc the Crime Division of the Police and waiting new status. They have not sent the product of course, literally they just kept the money. I saw that there is 3 days after my review a new review that everything is perfect with them but it looks very formal, like they wrote it. We will see. If they send the product or the money I will write it in my next update. As of now I believe this "company" is just common thievesUpdate 27/03/2025: No response from themUpdate 24/04/2025: There was some response but again they dont dispatch the goods. They dont the order that I supposedly placed Update 26/05/2025: They don't send the details of the order that I supposed I owe. I have sent them numerous emails to send the details becasue I dont have this order. Orders I have paid are to be delivered separately, I paid logistics 50 euro for each of them. All paid. 800 euros paid for 3 months and they ask for an order that they don't share details.>>>>>UPDATE: ORDERS DISPATCHED AND COLLECTED. IT TOOK A BIT OF TIME BUT FINALLY WE RESOLVED THE ISSUE. COMPANY IS VERY LEGIT WHEN THEY FINALY ISSUED THE TWO ORDERS EVERYTHING ARRIVED IN 1 DAY-VERY FAST FOR INTERNATIONAL SHIPMENT. I WILL KEEP BUYING FOR SURE

Date of experience: Mar 03, 2025