Very frustrating company to deal with. The process of trying to communicate with them during the initial loan application is tedious. Everything is done through a message system, I tried multiple times to call them and no one is ever available.I asked about a renewal as I only had a small amount left on my loan, they said they would process a renewal application and I hear nothing. When I checked my online account that evening, it showed the renewal was cancelled. I didn't hear anything back until the next day that "underwriting" had declined in some generic email and I had to wait until my current loan was paid off despite me stating I understood I would have to repay my remaining balance if I did a renewal.A short time later, I get an email that I was eligible for a renewal. I apply, and get declined with the same message about writing until my current loan was repaid. They clearly do offer renewals, and no tangible reason why I was declined as my payments were all on time and automatically withdrawn.After my final payment processed, I had to message through their system again requesting a renewal. Waited around until the next afternoon and then get told I'm declined and have to wait 30 days to reapply. My final payment cleared just fine, so again no discernible reason why I was declined other than some generic email about my "financial health".I get yet another email today about reloading, and again am told the same thing to reapply after 30 days.I'm not upset about being declined, I'm upset about all the time wasting, the misleading emails THEY sent and not just getting a clear answer.Awful company with poor communication.
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