UPDATE: 2/25/26: A member from Goodbye Inventory has personally reached out via telephone for assistance and a resolution, will update once order is completely fulfilled. February 11, my partner purchased Goodbye Inventory’s subscription Business Tier “$1,000 Starter Box” for me (total $1,072). Within minutes, a UPS label was generated, so I assumed the order was being packed and would ship shortly.That label ended up being the only “progress” I ever saw. The shipment remained stuck at “label created” with no movement and no proactive updates.Documented timeline (so there’s no dispute about what happened) • Feb 16: I emailed politely requesting an order status and expected ship timeline due to no movement. No response. • Feb 18: Follow-up email. No response. • Feb 19: Third email—now close to a week with no updates. No response. • Feb 20: Fourth email reiterating it had been over a week with no communication and I needed a status update ASAP. No response. • Feb 22: After being ignored for days, I emailed stating I felt scammed due to the lack of communication and that I was beginning the process of a credit card chargeback for product not received + non-communication.Only after mentioning a chargeback did I receive any reply — from Bar (Inventory Manager) apologizing and asking for my phone number to “follow up and come to a conclusion.” I provided my number on Feb 22, then sent it again to ensure it wasn’t missed, and followed up again that evening.Feb 23: Still no call, no meaningful resolution, and no shipment movement.I exhausted every channelI did not jump straight to a dispute. I gave multiple opportunities to fix this privately. I reached out through: • Multiple emails • Facebook message to Yuli (owner) and to the Goodbye Inventory business page • Whatnot messages to the Goodbye Inventory account and directly to BarI even joined lives trying to get someone to check messages and was ignored. BeautyBlitz replied saying they had “no control,” but Goodbye Inventory still did not follow through.Additional cancellations with zero explanation (pattern matters)After placing the initial order, I also subscribed to a $250 reseller box (advertised value $1K) and ordered a Revlon cosmetics mixed box — both were canceled with no explanation or real follow-up. This isn’t just one mistake; it reflects a pattern of poor communication and customer handling.Forced into a chargebackBy Feb 23, after documenting everything (emails, messages, shipping status) and receiving no resolution, I opened a credit card chargeback. Their website also went down during this, which made it even harder to manage/cancel subscription billing.Why this is unacceptableDelays happen. acklogs happen. Inventory issues happen. But what’s not acceptable is: • Taking $1,072 and going silent • Creating a label that sits with no movement • Ignoring repeated outreach for days • Only responding once a chargeback is mentioned • Asking for a phone number and promising follow-up — then not calling • Canceling additional orders with zero explanationAccountability request: Goodbye Inventory, respond publicly with written confirmation of the resolution (refund/chargeback outcome) and written confirmation my subscription/autodelivery is canceled so there are no further charges.I urge others to research carefully before spending serious money here — because if something goes wrong, you may be left chasing responses across multiple platforms.
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