I’ve been a loyal Goodhood customer for a while and have always been happy both with their products and their customer service when needed. But I recently had a problem with an item that I had ordered as a gift so having been unable to contact the team by phone, I reached out via email for help. I have to say that I was very unhappy with the initial responses I received from one of the team members, slow replies, too much time-consuming and stressful to-ing and fro-ing, U-turns on proposed resolutions, even trying to charge me £6.95 postage to replace a faulty item. Not the experience I’d expected ..… until Ethan became involved. Ethan’s prompt, responsive and professional approach quickly turned what had become a very negative perception of Goodhood back into a positive one – and elevated what would otherwise have been a 1-star review into a 5-star review, not for the garments I received (which were both flawed) but for the outstanding customer service from Ethan. Message to the Goodhood team – be a little more Ethan!
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