Usually I like shopping from Goodhood, but whatever’s happening with them recently it’s been a disappointing experience. I’d purchased an item online which was supposed to be the last one in stock (it became out of stock online as I’d checked afterwards) only to have an email sent two days later about delay in shipping due to “high-volume orders” as it was their sale season. I asked if it’d be quicker if I’d dropped by and collected it instead, but the shop never replied (a live chat agent did respond and relayed the msg to the shop who never replied). Then a few days later, another email saying that my item’s being packed. Followed by radio silence for days and by then it’d been over a week. I emailed again and this morning I received a reply about them having oversold the item - which seems to be a running theme seeing other reviews. They said they’d refund, but it’s too early in the process so I have to wait until I actually do. At the time of writing and the past week it’s been freezing in the UK and that’s why I wanted the item, if they’d informed me earlier I could’ve made alternative plans and now it’s too late. Plus it took me chasing the shop multiple times for them to realise that they don’t have the item and that I’d paid money for nothing. Not sure if I trust shopping with them especially online after this.
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Online lifestyle destination offering a worldwide curated selection of mens clothing, womens clothing and homeware.
