I had a loan from a year ago apparently. I thought it had already been paid so I had not followed it further. I got a phone call a couple days ago and a phone call today telling me this outstanding. I was very surpised and wanted to check with the company I made the pruchase from to see if it had been pain. They had no record of it so I called back as I said I would and inquired on taking care of this. The first issue is I did not remember this loan, which is not good; however, when I called to take care of this I was spoke to 2 gentleman who were less than professional and one did not want me to talk to anyone else. He said it was my fault - too bad. Really?!?!? - hmm red flag.My current issue is that the person who called me apparently a year ago (10/18/2024) about the loan at origin. I have never heard from this company since then until a couple of days ago. I have received nothing in the mail and no texts have been received. The interest free period is over and reputable companies would send monthly notices or at least call after payments were not make to see how to collect their money. So for 1 year not work at all. I hanot received a call until yesterday. October 2025. This is not the practice of honest companies who want to give good customer service and get repeat business. When i told the person I needed to speak with someone else and he just kept asking me why and what for - over and over. It was so unprofessional. The second gentleman was not much better although at least polite. I said I would pay the loan off today if they would remove the interest that they had sat on for 12 months. No go - not considered. I can only assume that Good Leap allows this go one for many months so they can collect high interest rates. Most companies will work with you. Most companies want our repeat business. I am appalled at the lack of consideration and care for the customer. I did not want to let it ride any longer now that I knew I had this loan to pay, so I called immediately to get a resolution started.I have seen many more reviews since this morning that apparently demonstrate the lack of concern to get the loan taken care of in full but not gouge me with the high interest. This is how loan sharks work, right?!?!I hope someone in management will read this and understand the damage to your reputation being done by uncaring customer service reps. I would really like to hear from you and resolve this.
Claim your business profile now and gain access to all features and respond to customer reviews.
