Extremely poor customer service. We’ve been emailing for over a month, and multiple representatives have told us that the portal shows current statements or that they would email us one directly—none of which has happened. The Goodleap payment portal is two months behind. You expect on-time payments every month, yet you can’t provide an up-to-date statement. The last statement available is from August, and it’s now October. We will be sending a formal letter on Monday and will be stopping payments until this is resolved.
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