Awful customer service company. They changed my due date from the 1st of July to June 29. Then after a month and a half to get them to correct it, instead of moving August 29 due date to September 1 like it should have been they moved it all the way up to August 1. This effectively added an entire months payment to my loan. I have made my monthly payments as the loan agreements have stipulated, however due to this issue they keep telling me that I am behind a payment and they are reporting to my credit report that I am over 30 days delinquent. Every time I call I am told that a complaint is going to be opened and that I will receive a call or email. Of course, I never receive any calls from them, except from the collections department. When I call back to check on the status of the complaint they tell me that the complaint was closed. They offer to open another complaint, and round and round we go. This last time, they gave me the name and phone number of my “case manager” named Patricia Pryor, and her phone number and cell number. I called the cell number yesterday and the lady that picked up never heard of Patricia Pryor. I am sure they gave me a fake number to get rid of me. I am super angry and at a loss for how to actually be taken seriously when I call. Usually the billing employee that I talk to has no problem seeing the issue, then when I get transferred to a manager, they tell me that I am off base and not understanding the situation. They offer to open a complaint and away we go. What do I do???
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