I’ve had the misfortune of dealing with GoodLeap customer service multiple times, and each experience has been incredibly frustrating. Unfortunately, not a single representative was remotely polite or helpful. Each time I tried to speak, I was interrupted or spoken over, making it nearly impossible to explain my issue. On top of that, whenever I attempted to assert myself to be heard, I was accused of "screaming"—which could not have been further from the truth.The lack of professionalism didn’t stop there. Their responses were consistently delayed, and despite making several payments, none of those were properly documented, causing unnecessary confusion and further delays.I’m extremely disappointed with how my concerns were handled, and the overall lack of accountability and respect from their customer service team. If you value timely, efficient, and respectful support, I would recommend looking elsewhere.
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