I asked to move my due date for my bill, and spoke with a manager in billing, he said yes. He said there would be no incident, no extra fee, and no penalties doing so at all. They are trying to charge me 3 times the amount for November even though I was promised that I could have about a 2-3 week extension to pay my bill. They are also trying to charge me an extra $30 to put my account on auto-pay again, even though I never asked them to take me off autopay. I was never told I would be taken off nor was I told there would be a penalty fee for being taken off and being placed back on autopay via the phone call or confirmation email that I received when I asked for my extension. I asked for the extension due to a work injury was on disability and could not make any money. Disability would not kick in until way later which is why I asked for an extension.
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