I went with Goodleap to finance an air conditioning unit from Cool Today early June 2024. Goodleap paid Cool today, and now I owe Goodleap. July I did a VA consolidation loan, and I paid off the loan with Goodleap, so now I owe them nothing. Six months go by, and I had problems with the air unit, so Cool today and I agreed to take out the unit and refund me 100% of my money. Cool today sent my refund to Goodleap on November 21st and I told Goodleap can you send me my refund and their response was I have to wait 4 to 6 weeks to get my refund and it's already been 12 days so now I have to wait 4 to 6 weeks more. I told them I paid you in full and the money you received belong to me and I need it now. I've never talked to so many incompetent employees and managers in company. Only one competent employee was Brady Cross he was more helpful than anybody.
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