Steer clear of this company!We took out a loan on August 23 to purchase our new air conditioner and requested a full payoff amount on August 30. We sent a payment in full on the same day, but Good Leap did not post the payment until September 16. Now, I have received numerous phone calls and an invoice saying that I owe $64.71 and that we're in default of the loan. I called them on October 21, and the agent proceeded to tell me that if I didn't make the payment right then over the phone, my interest would continue to accrue. I made the payment, which was now $64.92, only to receive a phone call the following day and today stating that we still owe the $64.92.I called and escalated my concern to the escalation department, and the gentleman said not to worry, your loan is paid in full and that they would send me a letter in 60 to 90 days. My experience has been deplorable, and I refuse to recommend them to anyone. They seem unethical, and their internal practices cost customers more because of their lack of efficiency.I requested a refund of the $64.92; however, I was told not to worry, ma'am, your loan is paid in full, and we will send you a letter in 60 to 90 days. No refund for their poor business practices. Not to mention, the call center is not even located in the US. I am frustrated beyond belief!
Claim your business profile now and gain access to all features and respond to customer reviews.
