Think Twice before JOIN — DECEPTIVE BILLING & TRAP-LIKE POLICIES If you’re considering joining GoodLife Fitness, please learn from my experience and think twice before signing up. What happened to me feels like a deliberate setup to trap customers into unfair charges.Here are the facts:On December 8, 2025, I submitted an online request on Goodlife website to Temporary freeze my membership until April 30, 2026. My billing date is normally the 9th of each month (CAD $116.52), which is exactly why I submitted the request on the 8th — to avoid being charged.From that date onward, neither I nor my secondary member ever visited the club again.According to information on GoodLife’s website, a frozen membership should cost only $10/month.Yet here’s what actually happened:• Dec 9, 2025: Charged $116.52 • Jan 9, 2026: Charged $21.04 • Feb 9, 2026: Charged $69.56 • Mar 9, 2026: Charged $69.56 This is completely inconsistent, confusing, and clearly not the advertised freeze fee.When I called customer service on March 24, 2026， instead of helping, they gave me a series of very complicated, misleading explanations trying to justify every charge and ultimately blamed everything on me. They refused to refund any of the improper charges. The customer service representative just kept repeating many times: “We are not pay-per-visit, and our charges are valid and correct.” That’s completely beside the point. Of course, I know you’re not pay-per-visit — if I thought you were, why would I be paying a monthly fee at all?Their “reasons” were outrageous:1. You must submit a freeze request at least 3 days before the billing date.→ This requirement was NOT clearly disclosed during the online process. 2. Only my primary account was frozen, not the secondary account.→ There was NO clear option or instruction online to freeze the secondary account separately. Any reasonable person would assume both are included. You charge me 2-persong together and you freeze us separately? This feels like a deliberate trap to keep charging extra fees. 3. Cancellation requires 30 days’ notice.→ Meaning they will continue charging you for another full month even after you try to leave. This is not customer service — this is predatory billing disguised as policy.I was so frustrated that I immediately cancelled my membership on the same phone call, but even then, I believe they will still charge me again due to their 30-day rule.In summary be aware:• Hidden rules • Poorly disclosed conditions • Confusing billing structure • Refusal to resolve or refund • Policies designed to maximize charges, not fairness This feels like a system designed to take advantage of customers.During the COVID-19 pandemic, I was in the exact same situation with another brand name club. At that time, I was able to temporarily freeze my membership, and later cancel it without any issues. The process was much simple, transparent, and straightforward.I have never encountered problems like the ones I am facing now. This inconsistency is both confusing and frustrating.If you value transparency and fair treatment, Think Twice before JOIN from GoodLife Fitness. There are many other choices out there.
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