At GoodLife Fitness Burnaby NorthGate location, staff and members record workouts all the time. When my daughter followed the same policy, she was shouted at, bullied by another member, and left completely unprotected by staff — including a supervisor. Instead of de-escalating, they publicly shamed her and wrongly told her she wasn’t allowed to film. She left the gym in tears.Management offered no apology, showed confusion about their own policy, and corporate never responded.There are some reputable trainers here, but the lack of support and accountability by management ultimately led our family to cancel our membership. After nearly three years membership, we received nothing more than, “we regret that your experience did not meet the standards we strive to uphold,” which was surprising because we saw no real effort at all. This experience reflects a serious lack of member protection and professionalism. Because of this, no, I would not recommend GoodLife Fitness.
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