1. Broken pool - was never fixed. The one at Madison centre has been broken for 9 months before I decided to leave . Similar with other broken gym equipment, took way too long to fix. 2. Sneaky membership arrangement.My 13 year old son also had a membership attached to my account as a family member and paid by me. But when I cancelled my membership it apparently didn't automatically cancelled his eventhough he is a child and not paying for it. Not only that, they changed his membership without the family discount automatically to a higher price , no notification to me the account holder . 3. Horrible customer service. The manager could not even record my complain instead gave me a head office number to call. So if you considering to join a gym, go to LA fitness instead , much better facilities including 25m lane pool and better customer service for half the price of membership.
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