I'm a reader and I use goodreads to log the books I've read, I know I won't read a book that I've already read using this. It is a good app for this.My experience with their customer service has been atrocious.3 weeks ago, I realised I had two accounts. One with email address 'A', and the other with email address 'B'. The 'A' account was an empty account. The 'B' account was my main account with hundreds of books I'd reviewed on there. However, 'B' was my old email address and 'A' is the one I use.So I decided to clean this up. I logged into my 'A' goodreads account and deleted it. I then logged into my 'B' goodreads account and changed the email address to 'A'.Straight after this, I was unable to log in to my account with either email address. I tried using 'Forgot my password' with both addresses and neither email address received an emaiI. I contacted customer service explaining the situation and had a useless reply telling me to use the 'Forgot my password' if I cannot log in. (I already explained in my query to them that I had tried this).The next day, I was still unable to log in. I thought I had lost my account.I then went on holiday for 2 weeks and forgot about this situation. When I returned, I was able to log in to my main goodreads account with 'A'! And see all my books in there.Their 'Contact us' has a bug reporting option, so I decided to report this bug. I typed out a long message, detailing all of the above and what had happened to me. My query included the line "This is no longer an issue for me but I'm reporting this bug so that noone else experiences it".Their reply said: "Please send us a screenshot of the bug you are experiencing. And please describe the bug so we can help fix this for you".Its clear they didn't bother to read my message that I'd spent a long time typing out to get all the details in. I had just described the bug already. And obviously I can't send a screenshot because it happened 2 weeks ago.I can't be bothered with them again.
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