I was asking for literal years about how to browse on their site the most effective way. Sending links, images… detailed explanations of what I was encountering and to get a solution. All I can say is after months and months of trying, talking to different staff and advisors, that none of them have a clue about their own website! They were all like oh yes we see how that would be useful to have, yet they had it all along! So all while my queries were valid, they never actually tried to find a solution or to go through the effort of clicking on the links or information provided and to find a work around for me, had they, it wouldn’t have took 18+ months of my own trial and error to figure it out myself. Which could’ve all been avoided. I mean, it is their website afterall.. and their lack of knowledge regarding it is disgusting. Pagination limit my ar*e, I just needed an account. You would’ve knew this if you went out your way to see try find where the extra pages were and upon doing so would’ve been able to advise me, yet you couldn’t find the time! But found enough to send generic mindless emails back and forth which ultimately got me no where. Waste of time. Other than that, Goodreads is a solid 4/5. But their customer service brings it to a 2 unfortunately. Most your staff all need retraining.
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