I actually created the account on GoodReads years ago and back then it was working just fine. I had a one single ebook on the platform for more than 3 years now. Intending to generate more content in that direction, I intended to also come back to GoodReads. Turned out, that is impossible.First of all, I was not able to log in into my account. This is obviously not a new issue, since people have been complaining about this problem for years. Several, not just me. Not just one or two. I've found discussions with no solution that go back years. Btw... the ebook is still out there, so my account still seems to exist.Secondly, Goodreads actually confuses users by offering to log in with other accounts, but asking for email address and password with various of them instead of actually using active account, while also not clearly separating the options.Thirdly, I have taken notes and know my account email address and password exactly. I did not get an error that I tried to often, but got the error right from the beginning. Also, I barely ever connect platforms for logins. Be it as it may, I tried both most likely options. None of the two worked. With both I get errors, that the credentials are not correct.Now, trying to recover the password for the email address login, I actually receive the recovery link. But next the page is not working. The browser says, no permission to access the reset page!Trying the same with Amazon instead, the login is still not possible. I do receive the confirmation code and the reset link as well. On the other hand, I'm being asked if I want to connect the accounts after reset. So, an additional sign that this is not the way I used it back then. What's even worse is, the password reset did actually work. But instead of resetting the password for GoodReads, actually the password for Amazon has been reset, which I didn't even want to reset! Btw... even after the reset I was NOT able to log in. Also, do we really need GoodReads to reset our Amazon password? I don't!If all this was not enough, the support was absolutely horrible. For example, while I've explained details of trying to recover the password, as well as that I have my credentials and know they are correct AND about receiving the emails and links, the first answer literally told me to try to recover the password! So, essentially the support already starts out with ignoring what I say and wasting time instead of helping. Sadly, this continues all the way. Whatever you say is being ignored and they just demand. So, who's supporting and solving issues? Me or them? Funny enough, after resetting my Amazon instead of the GoodReads password they also stated, that they can't see a password change. Really? What a coincidence! Not only that. They are also rude and Marcela tells me, that I MUST provide screenshots, instead of asking nicely. As if I were their slave and had nothing better to do then waste my time for problems they cause. Seems like support neither knows how customer SERVICE works, nor what SUPPORT means! Also, there is no solution. You won't get ANY help. Just repetition of useless monolog and statements.The most interesting question is probably, if it is worth the trouble. And given everything they have done for me with my ebook in the past 3 year... which is literally NOTHING... I'd say... better off leaving GoodReads be and go somewhere else. Because this is definitely not worth it. Even less so if they can't even make basic functionality work.Sadly, this is the mentality of developers these days and in surveys you can read, that 90% (90k out of 100k asked) prefer to release it with and correct errors later. Resulting in users fighting errors all day, instead of being productive and getting their work done. This is not new to me. I'm looking back at 30 years IT experience and I am web developer myself. What's going on with development these days is just horrible. I get stuff like that every single day. No wonder companies ask constantly for professional and skilled developers, not THIS. But obviously they don't wanna pay them?Take notice that good reviews are primarily before 2020, while bad reviews pile up since 2020 with few earlier. There is your heading and trend!Be it as it may. Your choice, GoodReads. We are through. Probably your intention the entire time. One less thing to worry about. You fail your users? This is what happens. They leave the sinking ship! Goodbye GoodReads. Not like there is no other platform out there these days. Good luck! You'll need it ;)
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